Thanks to the support of various stakeholders, including customers, business partners, employees, and shareholders, the Uzabase Group has been delivering SPEEDA, NewsPicks, and many other services since its establishment in 2008.
In 2021, we announced our purpose—“Awaken a world of play in business, with our insights.”—with the intention to keep earning the trust of our stakeholders and achieve sustainable growth. Our aim is to empower all individuals to engage in work with enthusiasm and satisfaction, which in turn drives the advancement of businesses and society. In other words, we seek harmony between a sustainable society and fulfilling individual and business purposes.
To support individuals in pursuing their purpose, we need an environment in which the capabilities, uniqueness, and talents of individuals from different backgrounds are brought into play: an environment that enables each of us to flourish.
At the same time, although it is extremely rare, we have seen cases in which customers have engaged in an abusive or derogatory manner with Group members, or have demanded excessive hours of assistance to a socially inacceptable extent.
Such ways of communication, or what is called customer harassment, can become a barrier to achieving our purpose. They can also erode the relationship of trust that is necessary for us to provide better service to our customers.
Therefore, in the rare event that the dignity of a Group member is unreasonably impaired in the course of communication with a customer, we will take appropriate measures in good faith and in a firm and resolute manner.
With this background, we announce the Uzabase Group Policy on Customer Harassment.
Below is a description of the types of behavior covered by this policy and guidelines on how the Uzabase Group will respond.